AFCI & Medicare Australia Aged Care Online Claiming.
AFCI and Online Claiming is standard for new SARAH users. Free AFCI upgrade for existing SARAH users.
What if I need support?
The SARAH team offers support through telephone, email, and remote login.
Call one of our friendly support team members during business hours, or phone us after hours for urgent assistance if necessary.
For general questions not requiring immediate response, or if you’re pressed for time, send an email through to us and we’ll respond as soon as we can.
We can also use log in to your server or computer upon request and perform on-site maintenance or technical support from our headquarters.
What about training for my staff?
The SARAH team offers comprehensive training in all modules of our software.
We come to you, with free training offered annually, and the option to purchase additional sessions.
Our comprehensive online manuals also offer step-by-step and easy to understand assistance, whenever you need it.
What are the system requirements?
SARAH has no special system requirements. As long as the computers which require an installation have a network connection, our systems will function.
Does SARAH need to be installed on each computer?
SARAH will need to be installed on each computer that requires access, but we will manage all of this for you. Staff at your facility will not be required to manage the installation process.
Where can I find information regarding your pricing schedules?
Pricing is worked out on a case by case basis. We are happy to speak to you about the needs of your facility and work out a pricing plan that delivers an affordable way for your facility to meet its administration requirements. Please contact us for more information, and for an overview of the services we offer. We can help you decide what will be best for your facility, and help you get the most out of our products.