Support services commence immediately upon the operational use of a new system installation. As one of our clients, you will enjoy these benefits:-
- Determination and resolution of any operational support matter raised by SARAH users.
- Always, your incoming support call is priority-routed to our technicians. Should you not get the correct person immediately, you will be called back – usually within minutes – by the particular subject-matter-expert. Always.
- Support services cover everything SARAH related! We do not have hidden charges for “Blocks of time”, “Flag-Fall per call” or “Excess Use”.
- Unlimited access to our friendly technicians during operational hours for any SARAH applications support.
- Updates to SARAH applications are taken care of by us, not you!
We use secure, online connections to deliver these benefits in a speedy manner to every client site. Our supported clients are all across Australia, from cities to the outback.
- Customer access to our Help Desk is by telephone and /or email:
Phone us during AEST business hours.
Brisbane Metro: 07 3290 1161
Sydney Metro: 02 8090 5150
Melbourne Metro: 03 9005 8650
- Email to: SARAH Support Team