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Support

Support services commence immediately upon the operational use of a new system installation. As one of our clients, you will enjoy these benefits:-

    • Determination and resolution of any operational support matter raised by SARAH users.
    • Always, your incoming support call is priority-routed to our technicians. Should you not get the correct person immediately, you will be called back – usually within minutes – by the particular subject-matter-expert. Always.
    • Support services cover everything SARAH related! We do not have hidden charges for “Blocks of time”, “Flag-Fall per call” or “Excess Use”.
    • Unlimited access to our friendly technicians during operational hours for any SARAH applications support.
    • Updates to SARAH applications are taken care of by us, not you!


We use secure, online connections to deliver these benefits in a speedy manner to every client site. Our supported clients are all across Australia, from cities to the outback.

  • Customer access to our Help Desk is by telephone and /or email:Phone us during AEST business hours.

    Brisbane Metro: 07 3290 1161

    Sydney Metro: 02 8090 5150

    Melbourne Metro: 03 9005 8650

  • Email to: SARAH Support Team